Admin Practicum

Course Number:
MA 170
Transcript Title:
Admin Practicum
Created:
May 02, 2023
Updated:
Jun 01, 2023
Total Credits:
1
Lecture Hours:
0
Lecture / Lab Hours:
0
Lab Hours:
35
Satisfies Cultural Literacy requirement:
No
Satisfies General Education requirement:
No
Grading Options
A-F
Default Grading Options
A-F
Repeats available for credit:
0
Prerequisites

Prerequisites:

Department permission required.

Course Description

Provides hands-on practice in administrative skills in a medical clinic/physician office setting. Department permission required.

Course Outcomes

Upon successful completion of this course, students will be able to:

  1. Skillfully assist, perform, and document routine administrative procedures according to office protocol.
  2. Maintain ethical standards and confidentiality for patient privacy practice.
  3. Effectively apply verbal, nonverbal, and written communications principles and skills in the workplace.

Suggested Outcome Assessment Strategies

Student performance is evaluated by the supervisor to whom the student is assigned at the medical office.
The grading system utilized for the course is “Pass” or “No Pass”. In order to receive a “Pass” grade, the student must:

  • Satisfactorily complete the objectives listed for the administrative medical office assistant as stated in the AAMA guidelines
  • Receive satisfactory evaluations for each of the work area supervisors.
  • Complete all of the time assigned (184-196 hours)

Course Activities and Design

Students are assigned to a clinical office during the third term of the Medical Assisting program. 

The total time assigned is 35 hours over 1 week. Hours of assignment are based on office requirements and will be indicated on a schedule published by the course instructor in concert with the practice site supervisor. The offices are selected by the course instructor.  Insofar as possible, student requests for assignment will be taken into consideration. 

Students are required to wear uniforms conforming to the requirements set forth by the CGCC Medical Assisting Program. Apparel should consist of uniform scrubs (top and pants) with photo ID badge and white duty shoes.  These items are purchased by the student in accordance with the guidelines in the Medical Assisting Student Handbook.

Course Content

Outcome #1: Skillfully assist, perform, and document routine administrative procedures according to office protocol

  • Patient check-in, insurance verification, maintain patient medical records, observe and abide by all office policies and procedures, ect

Outcome #2: Maintain ethical standards and confidentiality for patient privacy practice.

  • Transmit information in a confidential and professional manner
  • Deal with all patients with empathy and impartiality.
  • Use appropriate telephone techniques in the medical office.
  • Maintain all patient medical records in accordance with office policy and standard HIPAA requirements.

Outcome #3: Effectively apply verbal, nonverbal, and written communication principles and skills in the workplace.

  • Communicate professionally with all staff and patients including those with special needs.
  • Utilize their skills in recognizing verbal and non-verbal communication.

Suggested Texts and Materials

Today's Medical Assistant, current edition ISBN: 9780323639859